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Privacy Policy

Personal data that Intrix Group collect about you and how we collect it

Depending on how you interact with Intrix (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

Account login informationAny information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, and password.

a)Purpose of Personal Data collected

Personal Data that you provide to us voluntarily on our Websites and the other related channels may be processed and/or disclosed to our Vendors (as hereinafter defined) for the following purposes (collectively, “Purposes“):

  • to manage, verify and complete transactions with you;
  • to manage and verify your membership for our customer loyalty scheme (where applicable);
  • to direct market our products and/or services to you;
  • to understand and analyse our sales, and your needs and preferences;
  • to develop, enhance, market and provide products and services to meet your needs;
  • to enable you to participate in promotions and contests;
  • to process exchanges or product returns;
  • to improve our services;
  • to respond to your requests or complaints;
  • to send you updates on products, news and event updates, rewards and promotions, special privileges and initiatives offered by Intrix Group and/or its partners and/or advertisers;
  • to process your payment transactions;
  • for our credit control service and/or collection of debts due and owing to us; and
  • to comply with any regulatory, statutory or legal obligation imposed on us by any relevant authority.

Although the precise details of the Personal Data collected will vary according to the specific purpose (such as contests, forums, surveys etc.) whether via online or otherwise, we may typically collect the following Personal Data from or in relation to you:

  • Name;
  • Address;
  • Phone number(s);
  • Date of birth;
  • Email address;
  • Gender;
  • Identity card number or passport number
  • Job title
  • Company Name 
  • Company SSM Number 
  • Industry
  1. Use and Disclosure
    We may disclose your Personal Data within Intrix Group and/or to the Vendors (as hereinafter defined) for the Purposes set forth hereinabove in accordance with the terms and conditions set out herein.
    We are responsible for the Personal Data under our control, including Personal Data disclosed by us to a Vendor (often referred to as the data processor and third party service providers). “Vendor” in this Privacy Policy means in relation to Personal Data, any person or entity (other than our own employee) who processes the Personal Data on behalf of us and/or who provide third party services for us. “Processing“, in relation to Personal Data means for example obtaining, recording, holding or using the Personal Data in carrying out any operation or set of operations on the Personal Data and/or providing its respective services to us.
    We take every measure to provide a comparable level of protection for Personal Data should the information be processed by a Vendor.
    We use and disclose aggregated non-personally identifying information collected through the Websites as part of our organization’s process of constantly improving the Websites, and the products and services offered by Intrix Group.
  2. Impact of Non Provision of Personal Data
    Please note that in the event that sufficient Personal Data is not supplied, or is not satisfactory to us, then your application or request for any of the above Purposes may not be accepted or acted upon or your request to browse some information on the Websites, or the use of, or subscription to, or purchase of any products and/or services offered by Intrix Group may be denied or affected.
  3. Storage and Retention of Personal Data
    Your Personal Data shall be stored either in hard copies in our offices or in servers located in Malaysia. It may be necessary to transfer your Personal Data to third party services providers based/located outside Malaysia. By continuing to use the Websites, products and/or services of Intrix Group, you hereby consent to such transfer.
    Any Personal Data supplied by you will be retained by us as long as necessary for the fulfilment of the Purposes stated in paragraph (a) above or as required to satisfy legal regulatory, accounting requirements or to protect our interests.
    Save and except as provided in paragraph (7) hereof, we do not offer any online facilities for you to delete your Personal Data held by us.
  4. How Email and ‘Contact Us’ messages are being handled
    We may preserve the content of any email or “Contact Us” or other electronic message that we receive.
    Any Personal Data contained in those messages will only be used or disclosed in ways set out in this Privacy Policy.
    The message content may be monitored by our service providers or employees for purposes including but not limited to compliance, auditing and maintenance or where email abuse is suspected.
  5. Communication or Utilization Data
    Through your use of telecommunications services to access the Websites and/or any other sites operated and/or managed by Intrix Group, your communications data (e.g. IP address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to Personal Data.
    To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework.
  6. Automatic Collection of Non-Personally Identifiable Data
    When you access the Websites and/or use of any product/services offered by Intrix Group, we may automatically (i.e., not by registration) collect, use and disclose non-personally identifiable data, including but not limited to information about your Internet browser and operating system, domain name of the website from which you came, number of visits, average time spent on the site and pages viewed.
    We may use and disclose these non-personally identifiable data and share it within Intrix Group and/or third parties to inter alia; monitor the attractiveness of the Websites and improve our performance/product/services/content on an aggregate, anonymize and non-personally identifiable basis. However, please be assured that this information is not intended to be used to personally identify you.
    For example, we may collect:
    • Device information— such as your hardware model, IP address, other unique device identifiers, operating system version, browser type and settings, such as language and available font settings, and settings of the device you use to access our Websites.
    • Usage information— such as information about your usage of the Websites, products and/or services offered by Intrix Group , the time and duration of your usage and other information about your interaction with content offered by Intrix Group, and any information stored using cookies, mobile ad identifiers, and similar technologies that we have set on your device. For detailed information about our use of cookies, web beacons, and other technologies, see Online Tracking and Advertising in paragraph (8) below.
    • Location information— such as your computer’s IP address, your mobile device’s global positioning system (GPS) signal or information about nearby WiFi access points and cell towers that may be transmitted to us when you use certain services.

7) Access to, Correction and Update of Personal Data & Opt-out / Unsubscribe

Under the Act, you have the right to access your Personal Data held by us by paying a fee that may be imposed by us to cover our reasonable administration costs and to request correction and/or to update your Personal Data which are inaccurate, incomplete, misleading and/or not up-to-date.

If you have any questions regarding this Privacy Policy or if you wish to request access to your Personal Data or if you wish to correct and/or update your Personal Data, you may send your request in writing to:

Intrix Group 

 2, Teknologi Kubik, No. 6, Taman Sains Selangor, 1, Jalan Teknologi 3/4, Kota Damansara, 47810 Petaling Jaya, Selangor

and/or

Email: knock.knock@intrixgroup.com

8)Online Tracking and Advertising
How We Use Cookies, Web Beacons, and Similar Technologies and How to Disable These Technologies

We and any third parties duly appointed/authorized by us to provide content, advertising, or functionality or measure and analyze advertisement performance on our Websites (collectively, “Authorized Third Parties”), may use cookies, web beacons, mobile advertising identifiers, and similar technologies to facilitate administration and navigation, to better understand and improve our Websites, to determine and/or improve the advertising shown to you here or within the online sites operated and/or managed by Intrix Group, and to provide you with a customized online experience.
Cookies. Cookies are small files that are placed on your computer when you visit the Websites. Cookies may be used to store a unique identification number tied to your computer or device so that you can be recognized as the same user across one or more browsing sessions, and across one or more sites. Cookies serve many useful purposes. For example:

    • Cookies can remember your sign-in credentials so you do not have to enter those credentials each time you visit a Website.
    • Cookies can help us and the Authorized Third Parties understand which parts of our Websites are the most popular because they help us see which pages and features users access and how much time they spend on the pages. By studying this kind of information, we are better able to adapt our Websites and provide you with a better experience.
    • Cookies help us and the Authorized Third Parties understand which advertisements you have seen so that you don’t receive the same advertisement each time you visit our Websites.
    • Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. If you disable browser cookies or flash cookies, it may interfere with the proper functioning of our Websites.
  1. Beacons. We, along with the Authorized Third Parties, also may use technologies called beacons (or “pixels”) that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the beacon, and the IP address of your device. We and third parties use beacons for a variety of purposes, including to analyze the use of the Websites and products and/or services offered by Intrix Group and (in conjunction with cookies) to provide content and advertisements that are more relevant to you.
    Local Storage & Other Tracking Technologies. We, along with third parties, may use other kinds of technologies, such as Local Shared Objects (also referred to as “Flash cookies”) and Hypertext Markup Language revision 5 (HTML5) local storage, in connection with our Websites. We also may use unique identifiers associated with your device, such as mobile advertising identifiers. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings. For HTML5 local storage, the method for disabling HTML5 will vary depending on your browser. For Flash cookies, information about disabling or deleting information contained in Flash cookies can be found here.
    Additional Choices With Respect To Targeted Advertising
    As described above, we and the Authorized Third Parties may use cookies and other tracking technologies to facilitate serving relevant advertisements to you. For example, these technologies help us determine whether you have seen a particular advertisement before, tailor advertisements to you if you have visited our Websites before, and avoid sending you duplicate advertisements.
    Due to differences between using apps and websites on mobile devices, you may need to take additional steps to disable tracking technologies in mobile applications. Many mobile devices allow you to opt-out of targeted advertising for mobile applications using the settings within the mobile application or your mobile device. For more information, please check your mobile settings. You also may uninstall our applications using the standard uninstall process available on your mobile device or app marketplace.